Any questions:

When will my order be delivered?
Your delivery date can be found in the order confirmation email sent to you. You can also find it on our website by signing in to your customer account; your order status will be shown there. Once your order is ready to be dispatched, you will receive an email from us containing your tracking number. If you are not present at the time of delivery, you can contact the courier (Colissimo, DHL or Delivengo) to request that they return at a later date.
The watch that I have received does not meet my expectations. Can I return it?
You have access to a 30-day free return policy starting from the date you receive your purchase. Your return request will be accepted under certain conditions:
  • The return request must be made through our website
  • The products must be new, unworn and in their original packaging
To make a return request, sign in to your customer account, click on “Orders”, then “See”, and then select the green box “I don’t like my order, I want to return it”. A confirmation email will be sent explaining the procedure to be followed. Once your return has been accepted, you will receive a return label allowing you to send your product back to us at our expense. Once your watch arrives at our workshop, it will undergo quality control. If it passes this check, you will be refunded within 2 to 3 working days. Please note: Items sent directly to our offices will not be accepted, and will be sent back to you.
How can I adjust my strap?
Our straps are ‘one size fits all’, with a lug width of 24mm and a length suited to wrists 170 mm – 220 mm in circumference. Our straps are interchangeable; you only have to move the metal connector at the end to attach it to the watch case. See the GIF at the bottom of the following link: https://code41watches.com/collections/straps/ To adjust your steel and PVD straps, we suggest that you visit your nearest jeweler/watchmaker.
I can’t remember my password/I can’t sign in to my customer area
In the event that you forget your password, click on the option marked “Sign in/Sign up” and select “Forgotten your password?” or here. For security reasons, you will receive an email with a link allowing you to reset your password. Please note that this email may automatically be sent to your spam mailbox.
Read all FAQ

Do you need any information?

Feel free to fill out the form below. Our team will respond within 48 hours.

If you want to open a guarantee claim, go to the GUARANTEE tab in your customer account.

To make use of the returns policy or report a logistical issue (problem with delivery, damaged package, etc…), go to your customer account, select the order affected and click on the corresponding button.

CODE41

Rue du Midi 10
1003 Lausanne
Switzerland

Give us a call:

flag+44 20 3318 9508

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